Refund policy
Return and Refund Policy
All edible products are final sale.
Due to food safety and hygiene regulations, we do not accept cancellations, returns, or refunds on food items once an order has been placed and processed. But if something isn’t right with your order, reach out to us — we’re always happy to help.
Refunds
If your order arrives incorrect, please contact us within 48 hours of delivery at hi@goyummyusa.com and include:
- Your order number
- Clear photos of the issue
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@goyummyusa.com.
Warm Weather Shipping
Candy + heat = not a great mix
Some candies (especially gummies, chocolate, and marshmallow treats) may melt during warm weather. We don’t use cold packs or insulated shipping as a standard, and we can’t be responsible for heat-related melting once your order leaves our facility.
Please keep in mind before placing an order:
- Check the weather if you live in a hot area. Waiting for cooler temperatures can help ensure your candy arrives in the best condition.
- Bring your package inside as soon as it’s delivered and let candy return to room temperature before opening.
Important: Melted candy can’t be refunded or replaced.
Options to reduce heat exposure:
- Choose faster shipping at checkout
- Choose heat protection for shipping.
- Track your delivery closely and grab it right away
